Please submit a new Help Desk ticket using the link below.
Select "ID/Print Badge Support" in the Category drop-down list, enter your ID badge request, and attach a recent photo.
Here are some photo guidelines:
1.) Submit a recent color photo.
2.) Black or muted background.
3.) No sunglasses, hoodies, or hats.
4.) No social media filters.
5.) The photo file size cannot exceed 10.6MB.
Examples:
Please be aware that certain cellphone photos save images, such as those of Apple iPhones in an .HEIC format, which the ID software cannot read.
If you have this issue, try saving the photo to your computer and then attach the image again. .jpg and .png are the only acceptable file formats for photo upload.